Returns & Exchanges

At Paw & Moon Co., every item is carefully handmade and created with attention to detail. Due to the custom and handmade nature of our products, all sales are final.

Returns & Exchanges

We do not accept returns or exchanges unless an item arrives damaged or defective.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery. To help us resolve the issue quickly, include clear photos of:

• The damaged item
• The product packaging
• The shipping packaging

Once reviewed, we will work with you to make it right.

Custom & Personalized Orders

Personalized, made-to-order, or custom items cannot be refunded, returned, or exchanged.

Contact Us

If you have any questions regarding your order, please contact us through our website contact page or customer support channels.